Refund policy

Returns, Warranty & 100-Day Guarantee

At Bepulo, we believe a toothbrush should earn its place in your daily routine — not just impress on day one. Every Bepulo product is designed with intention — elegant, effective, and built to last. If you’re not quietly happy with your decision, neither are we. That’s why we back your journey with two strong commitments.

Bepulo 100-Day Satisfaction Guarantee

Every Bepulo Sonic Toothbrush comes with a 100-Day Satisfaction Guarantee. Use your toothbrush at home, as part of your normal routine, and genuinely live with it. If it’s not right for you within 100 days from the date of delivery, we’ll make it right. This guarantee is offered in addition to your rights under Australian Consumer Law.

How It Works

Use it properly: Use your Bepulo Sonic Toothbrush twice a day, just as you normally would, for up to 100 days from the date of delivery. We encourage you to give it time — habits take a little while to settle.
Not satisfied?: Email us at hello@bepulo.com with your order number and a short note about your experience. You don’t need to justify your decision — we simply want to understand how we can improve.
We’ll make it right: Once approved, we’ll arrange a full refund to your original payment method. In some cases, we may request photos of the product or packaging to assist our quality team.

Returns & Packaging

If a return is required, we’ll let you know. When requested, please return:

The toothbrush handle
Charging cable or base
Original packaging (where reasonably possible)

Products must be returned in reasonable condition, excluding normal wear from everyday use.

Exclusions

Our 100-Day Satisfaction Guarantee does not cover:

Damage caused by misuse, neglect, or unauthorised repairs.
Products purchased from unauthorised resellers.
Gift cards or downloadable items.

12-Month Limited Warranty

Your Bepulo sonic toothbrush handle body is covered by a 12-month limited warranty against manufacturing faults and defects under normal use from the date of purchase.

What is covered: Manufacturing defects, mechanical failure, or craftsmanship errors affecting the toothbrush handle body.
What is excluded: Replacement brush heads, accessories (including the UVC Travel Case and wall mounts), normal wear and tear, or damage caused by misuse, drop damage, or unauthorised repairs.
Claim Expenses: Bepulo will cover the return shipping costs associated with a valid warranty claim.

Our Consumer Guarantee

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

How to Make a Warranty Claim

If you experience an issue with your Bepulo product, please contact our support team. To process your claim, please provide your order number, a description of the issue, and a photo or short video showing the fault.

Faulty or Damaged Items (Arrival)

If your product arrives faulty, damaged, or not as described, please contact us as soon as possible. We’ll organise a replacement or a full refund at no cost to you, in line with Australian Consumer Law. Photos of the item and packaging may be requested to help our quality team investigate.

Refund Processing

Approved refunds are processed within 5–7 business days to your original payment method. You’ll receive an email confirmation once the refund has been issued.

Our Promise

We’re a small, Australian-owned family business focused on creating thoughtful, long-lasting oral care. If you’re not quietly happy with your decision, neither are we. That’s why you have 100 days to be sure.

Email Support: hello@bepulo.com — we typically respond within 24 hours.
Prefer messaging?: You can also reach us on WhatsApp during business hours
Company Name: Bepulo Pty Ltd
Business Address: PO Box 2018, Clovelly West, NSW, 2031
Phone Number: 0429 903 490

Australian owned

Australian-owned family business

100-Day Satisfaction Guarantee

Try it risk-free for 100 days

Same business day shipping

Orders placed before 3pm ship same business day

Secure payments

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